Help and support for jobaccelerator coaches

Tech issues and support

• Updating Microsoft Authenticator When You Change Phones
• How to update your MS Authenticator App to utilise MFA
• I am locked out of my account and need technical support
• When is the cutoff for payments each week?
• How do I reset my JobAccelerator password

Candidate Enquiries & Issues

• How does a candidate log in/reset their password

Teams and Zoom

• Can I use Zoom
• How long is a coaching session with Job Accelerator

Navigating the JA Portal

• How can I reschedule or cancel a candidate's session in JA
• How do I synchronise my calendars and set my availability on the JA Portal?